Charge 3 lines on the screen and time is showing wrong

[BeckaWaziatek]

I've had the Charge 3 for about 7 months. It was working perfect until last week. It began not syncing to my phone, then a small white line showed up going horizontal across the screen, and the time is about 2.5 hours behind. I've restarted it multiple times and nothing has changed. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @BeckaWaziatek, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3 prior to contacting us. 

Please note that the time on your Charge 3 may be wrong when clocks change for Daylight Savings and some features on your Fitbit device may have been affected. Most commonly, this means your steps did not reset at midnight. 

Also, keep in mind that your Charge 3 may be showing an incorrect time if it hasn't synced or if it has been unpaired from your account. As you may know, Fitbit grabs the time of the device you're syncing with so it can update the time throughout the day. Have you checked that your Charge 3 is still linked to your Fitbit account and your phone's Bluetooth settings? I'd suggest to take a look at: Why won't my Fitbit device sync?

However, since the lines across the screen are still there, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if you have any questions present, I'll be around. 

[kfolson]

The area of my active screen has decreased almost by 1/2, and the background is not lines doing the fill.  I've restarted my Charge 3 three times.  This is the best I can get.  Any ideas?