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Charge 3 lines on the screen, heart rate lights are off, battery drained quickly, stopped working

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‎08-02-2020 12:54 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-02-2020 12:54 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

It began a couple of days ago with s line on the screen, then it went to 2 lines and after rebooting it it started having problems with the battery...it seems to be charged (100%) and in 5 minutes gets empty.

Now is the heart rate not working, even the green light is out.

I bought it 11 months ago, so still in warranty

 

Moderator edit: updated subject for clarity

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‎08-04-2020 18:13

‎08-04-2020 18:13

Welcome to the Fitbit Community @Idoia_c2.

 

I'm sorry to hear that your Fitbit Charge 3 stopped working. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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