Charge 3 lines on the screen

[ctsteele01]

My Charge 3 has lines on it so that the screen is no longer legible.  I have looked at the comments and topics in the community and tried the long restart and change clock face but I have had no luck with this.  Please advise with what I need to do in order to get this fixed as it is spoiling my enjoyment of using the product with my daughters Fitbit.  Thank you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @ctsteele01, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen developed lines. I appreciate you've taken the time to try fixing it prior to posting here. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Teamabout this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.