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Charge 3 lines on the screen

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‎01-01-2020 16:05 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 16:05 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

My screen has faded and has lines down itm it was fone this mornjng, hasn't been damaged today I wore it as usual. I read about other people's experience with same issue and restarted it to see if it would fox it, and it hasn't. It is less than a year old. How do I contact support?

 

 

Moderator edit: updated subject for clarity

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‎01-01-2020 16:56

‎01-01-2020 16:56

Contact Customer Support.

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‎01-01-2020 16:56

‎01-01-2020 16:56

Contact Customer Support.

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‎01-02-2020 06:22 - edited ‎10-09-2023 08:29

In response to SunsetRunner

‎01-02-2020 06:22 - edited ‎10-09-2023 08:29

Hi there @ReclusiveFox, welcome to the Community Forums. Thanks for already restarting your Charge 3 to fix the lines on the screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Thanks for your help @SunsetRunner.

Maria | Community Moderator, Fitbit


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