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Charge 3 live heart rate doesn't show on App

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‎10-19-2020 07:44 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-19-2020 07:44 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

The heart rate on my App only shows resting heart rate. It use to also show current HR. How did I change that?

 

 

Moderator Edit: Clarified subject

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‎10-20-2020 11:55

‎10-20-2020 11:55

@BradR1 It's nice to have you on board!

 

Let me help you with your Fitbit app not showing live heart rate data. Try refreshing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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