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Charge 3 losing active minutes after restarting it

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‎11-14-2020 06:16 - last edited on ‎11-17-2020 17:10 by Fitbit Moderator

‎11-14-2020 06:16 - last edited on ‎11-17-2020 17:10 by Fitbit Moderator

My charge 3 would not sync all day yesterday. I rebooted my watch as previously instructed and my activity minutes disappeared. I was told that shouldn't  happen. I thought it might correct itself, in my Windows 10 Dell computer app over night, but it did not. My Activity minutes, steps and hours did not update.  I have been told there is an update  for My Fitbit but it dos not show in my app.

Thanks for your help.

          kruiserusa

 

Moderator Edit: Clarified subject

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‎11-17-2020 17:10

‎11-17-2020 17:10

Hi @kruserusa, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎11-18-2020 12:30 - last edited on ‎12-24-2020 14:28 by

In response to RicardoFitbit

‎11-18-2020 12:30 - last edited on ‎12-24-2020 14:28 by

No, no one has assisted me with this issue. I have been having trouble since October. Would appreciate an email on how to resolve this .

 

 

Moderator edit: personal info removed

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‎11-18-2020 15:57 - last edited on ‎12-24-2020 14:28 by

In response to RicardoFitbit

‎11-18-2020 15:57 - last edited on ‎12-24-2020 14:28 by

Ricardo

I just talked to someone at support again. My Charge 3 is still not syncing all the time. I talked to someone on Monday the 16th and he had me delete the charge 3 under Bluetooth and then go to the Microsoft store, Fitbit app and try to pair it. We tried it a few times and it never would work. He then told me they're program was down and to try it later. My computer started syncing Tuesday. Today it quit again. I talked to some one at 1:30 and for some reason it decided to sync while I was on the phone. We hung up. It did not sync any more. I just got off the phone talking to dead air. I don't know if he lost me or just hung up, but no one has tried to call me back. He had me delete the Fitbit app and reinstall it and we tried to pair it again and it still wouldn't work. Do you have any thoughts?  Thanks for listening.  

 

 

Moderator edit: personal info removed

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