Charge 3 losing time and wont sync

[Mrsday26]

My charge 3 has started losing time over the last 24 hours. First it was by about 15 minutes. Rebooted my phone and fitbit and it came back. Now it is down by 5 minutes. It wont sync even when i refresh sync and when i refresh the app is says no device found. 

[Rich_Laue]

Phone model? 

[Mrsday26]

Im a Samsung s8. I have now woken up this morning to losing over an hour. Ppp

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[Johno587]

I'm having the same problem. Noticed on Saturday that the time was wrong on my Charge 3 the app after trying to sync stated No Device. I restarted the charge 3 and the app. This did not work at first, but eventually managed to get a sync. Woke this morning and the time is again out, this time by 2 hours. Unable to sync, app states No Device. Charge 3 has work great for last 10 months, but this is becoming a problem, as I can't rely on the time displayed. I have a Sony Xperia XZ1. 

[Rich_Laue]

The problem is the non sync issue. 

Why won't my Fitbit device sync?

[Mrsday26]

Ive been through all of those steps. Checked every setting etc and it still wont work. My phone is up to date, the app is up to date, my fitbit is up to date. Non of my setting have changed since i bought the device 8 months ago.

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[Mrsday26]

This is my problem and it started Saturday evening. This morning i woke up to being nearly an hour out. Im now 3 minutes out. I had to reboot it this mornkng twice before it would sync. It wont recognise the device is there. Ive repaired the blutooth, checks my software on my phone, fitbit app and fitbit which are all up to date. Im at a loss


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[Rich_Laue]

The ability to sync really has nothing to do with settings. But usually has to do with a software/hardware issue. 

First step is to remove the tracker from the phones Bluetooth. 

Then I would restart it power off the phone. 

Restart tracker. 

Clear the phones cache

[Mrsday26]

Thank you for your reply. I have done all of this as well. The tracker has been rebooted several times but still cannot be recognised by my phone.

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[Johno587]

I contacted Customer Services and after trying a number of different restarts, and different devices, they gave up and are sending a replacement Charge 3.

[Mrsday26]

I feel like this will end up being the solution. I have contacted their suppott and a csse has been ope ed. We will see the outcome. Thank you.

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[Haffoc]

Same issue. App reports 'no device found' and tracker will say 'unable to connect to phone' when trying to use GPS.

I've found that if I take the tracker off for a few minutes it will start to sync again, I've just put my tracker back on and 'no device found' when syncing. Took it off and put it on charging cradle and it syncs. This is not a solution as the phone and app will not connect to allow the use of the GPS when wearing it.

I've also found the 'no device found' issue happens when the tracker gets warm to body temp and will only sync after removing for 5-10 minutes. 

I've had one tracker replaced yesterday, only for the replacement to develop the same issue today. Being able to connect and sync only on the cradle is ludicrous and prevents the tracker from being used with GPS whilst exercising. 

[watchbad]

Same I have a Samsung s9 was working fine . Have now removed and reinstalled changed password still won't work still looses time now won't sinc won't correct time . Fit bit using exuse on help  line that they are slow due to covid.  May my fit bit must have caught the virus. Getting sick of fit bit. . I have read so many complaints of the same nature none is seem to get them to sing to keep time. Sorry hope we both can get this problem fixed. These watches are not cheap cheers to all please help

[H0ward67]

So how do we fix it?

[watchbad]

Same here I ended up sending back for a replacement about two months ago.
Was not even a year since buying. After a but of a challenge they paid for
shipping and replaced it. It seems to a common occurrence with the charge
3. Good luck

[H0ward67]

Sigh. Mine is 1.6 years old and only started having this issue 3 days ago.