help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 lost steps and inaccurate # of active hours

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-16-2020 17:13 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 17:13 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

My Charge 3 is approximately a year old. I won it from a newsletter subscription so no idea what the warranty is on this device. 

My issue is when I sync I can loose anywhere from 200-2000 steps in a day. I also noticed today my # of active hours is inaccurate. My device will show 5 of 9 yet the dashboard only reflects one. I deleted and readded the device several times but they’re consistently displaying different values. I know my device to be right as I have the reminders to move on and make a point to check my hourly totals.

 

I noticed others have had issues with the lost steps in the past but am unaware of the solution.

TIA

Best Answer
Labels:
0 Votes
0 REPLIES 0