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Charge 3 low battery notifications but it is fine

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‎08-04-2021 05:23 - last edited on ‎08-04-2021 05:43 by Fitbit Moderator

‎08-04-2021 05:23 - last edited on ‎08-04-2021 05:43 by Fitbit Moderator

Hi. I keep getting low battery notifications for my Charge 3 but the battery is no where near the 18% it should be to get an email. It has been at 64%, 57% and now 42%. How do I fix this? 

 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎08-04-2021 05:48

‎08-04-2021 05:48

Hello @Pgrim01. Welcome to the community forums. 

 

Thank you for the detailed information and for any step you've followed prior to posting. At this time, I'd like to let you know that we're currently working to resolve this matter and we hope to have a fix soon. 

 

We're sorry for any trouble ad we appreciate your patience. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎08-04-2021 12:54

In response to WilsonFitbit

‎08-04-2021 12:54

Hi. It seems to have been a problem for a couple of years now. Any ideas when it will be fixed? 

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‎08-09-2021 07:35

In response to Pgrim01

‎08-09-2021 07:35

@Pgrim01 Thank you for your reply. 

 

I appreciate your patience, but we currently don't have information available about when it will be fixed. As mentioned above, we're aware of the inconvenience and we look forward to resolving it soon. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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