Charge 3 low brightness impossible to read

[Orke]

Hi, 

The brightness is so diminished that in a 100% dark room I can barely see what's on the screen.
First the top left corner of the screen (about 0.5 cm in both directions, starting from the top left corner) had an area where the screen did not display (about 2-3 hours, while in use) then switched by itself to very very low brightness. .
I did a soft reset - nothing changed, I did a reset at the factory setting and for a few seconds (30-40) the brightness returned to normal (with the top left corner still black), but it turned back to almost black very soon.
I started using this Fitbit Charge 3 from March 2019 (10 months ...).

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Orke It's great to have you here! 

Let me help you with your Charge 3 screen being too dim and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.