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Charge 3 mindfulness sessions not showing & no manual way to input

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‎04-16-2021 10:44 - last edited on ‎04-17-2021 05:10 by Fitbit Moderator

‎04-16-2021 10:44 - last edited on ‎04-17-2021 05:10 by Fitbit Moderator

My mindfulness sessions that I do through the Fitbit app are not showing up in my dashboard or under the mindfulness tab. Additionally, there is no way to log a session manually. I have read other community boards that say that Fitbit has updated the ability to log mindfulness sessions manually, but I cannot figure out how to do it. I have logged out of the app, deleted the app, restarted my phone & redownloaded the app & still no way to log manually & the app still does not recognize when I do a session through the app. 

Any Suggestions? 

 

 

Moderator edit: format

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‎04-17-2021 05:08

‎04-17-2021 05:08

Hello @Revelation2242. Welcome to the community forums! 

 

Thank you for the detailed information and thanks for the troubleshooting steps you've tried prior to posting. I was able to see that you have reached out to our Support Team for this and they have worked on your case. Since you have received assistance from them, I suggest you to update your case if you have any additional questions about the outcome of your case and they will be glad to continue assisting you. 

 

 See you around. 

Wilson M. | Community Moderator, Fitbit.
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