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Charge 3 missing line of pixels

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‎11-15-2020 17:13

‎11-15-2020 17:13

My charge 3 is missing a few lines of pixels and I have tried restarting it several times is there another solution?

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‎11-16-2020 05:46 - last edited yesterday by Fitbit Moderator

‎11-16-2020 05:46 - last edited yesterday by Fitbit Moderator

@ajaworski83 It's great to have you here! 

Let me help you with your Charge 3 screen missing lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-16-2020 17:14

In response to AlvaroFitbit

‎11-16-2020 17:14

I tried the instructions in the email and I am still experiencing the missing pixels.

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‎11-18-2020 09:39 - last edited yesterday by Fitbit Moderator

In response to ajaworski83

‎11-18-2020 09:39 - last edited yesterday by Fitbit Moderator

@ajaworski83 thank you for the update.

Please reply to Support with this update about the issue still being unresolved so they can provide either more instructions or see which options they may have for you.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-18-2020 10:59

In response to AlvaroFitbit

‎11-18-2020 10:59

I also have several black lines across my Charge 3 screen. I’ve tried the restart options mentioned in several posts but that hasn’t helped. Any other suggestions? Thanks

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