Charge 3 missing pixels and won't respond to swipes

[Nayler]

Hi there,

I've had my fitbit a while now and it's been fine but I came back from exercising the other day and put my fitbit on charge, then I came back to find the screen had suddenly gone funny, like the light pixels were bleeding out and some random thin black strips were visible (see attached image). I've not been able to change it back and the screen also responds intermittently, where I can swipe sideways on it multiple times and get no response or it'll only slide halfway then bounce back.

I've tried both the short and long resets and nothing has made a difference.

Can anyone help me fix this? It's hard to track exercises when I can't really swipe to get onto the tabs.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Nayler, it's nice to see you again in our Community Forums.

I am sorry to hear about the issue you're experiencing with your Charge 3 screen. Thanks for trying to resolve this and providing a photo, I am here to help. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.