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Charge 3 multiple alarms on watch app vanished

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‎10-01-2020 23:58 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-01-2020 23:58 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

After a recent upgrade the silent alarms are now on my watch. I have about 6 set with different weekend and weekday settings. This morning my alarm did not go off. There are now no alarms showing on my watch - just the plus sign to add a new alarm. I did not go in and delete any of my alarms so what happened? I need a reliable alarm service. 

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‎10-02-2020 09:59

‎10-02-2020 09:59

With recent firmware update, alarm settings were moved from the phone app to right on the watch.  With that switch, all alarms that were previously set were lost, perhaps without sufficient notification.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-02-2020 13:46

In response to JohnnyRow

‎10-02-2020 13:46

Thanks, I updated to the new format a couple of weeks ago and I lost my alarms then. However, I then set the 6 alarms directly on my watch and it’s been working fine. But I don’t know why they all suddenly vanished last night. 

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