Charge 3 needs to be paired constantly

[Ewall1976]

Charge 3 sync pairing disconnects and needs to be re-paired

Phone: Moto E5 Plus

Android Version: 8.0.0

Android Security Patch Level: December 1, 2018

Build Number OCPS27.91-150-2

Fitbit Version: 2.87 (20213363)

Charge 3 Firmware: 28.20001.49.45

I am having an issue much like I had with my Charge HR. For no known reason the Charge 3 will disconnect from Bluetooth. So far this week it has happened four times. Twice I was able to reboot my phone and it resolved the issue.

However the last two times I needed to remove the Charge 3 from Bluetooth, unpair it from the Fitbit app, reboot the phone (which seems to be the cleanest way to do this) and then go through the pairing process, entering the number and waiting for it to setup.

At least these last few times I did not have to reset the phone as I originally had the issue a week after I bought the Charge 3 due to my Charge HR not able to hold a charge anymore.

So, here I am this morning pairing the Charge 3 again. I ran into the syncing issue last night (7:30ish~) and I had thought the rebooting of my phone fixed the issue. This is now the fourth sync issue this week with the Charge 3. Twice a reboot fixed the issue and now this morning I have had to unpair and pair the device again.

Fitbit, what can be done to resolve this? I fought with the Charge HR and moved to the Charge 3 only to run into the same issue. An additional bit of information. I had a Samsung Galaxy S6 and the Moto E5 Plus. This issue happened on both phones. In the end, I just want the product to work as advertised. I am getting quite frustrated having to mess with a new product that I have had for less than a month (Received: January, 19th 2019)

[Peter_l_h]

Same problem Charge 3 iPhone 7 and with iPad if I try on that - happens 5 or 6 times a week. Fix required urgently. Would not currently recommend this device ,!!!!!

[Rich_Laue]

@Peter_l_h that has nothing to do with fitbit, but is a limitation of the way Bluetooth works. 

Because of Bluetooth limitations, your tracker will only be able to attach to one device at a time. Therefore yes, when a user stitches from an iPhone to an iPad the tracker will need to disconnect from what it is connected to.

Therefore when switching the user will be promoted to pair or contect. 

[WilsonFitbit]

Hello @Peter_l_h. Welcome to the community forums. @Rich_Laue Nice to see you around and thanks for your input. 

I'm sorry for any inconvenience and thank you for taking the time to provide your feedback and for any steps you've followed prior to posting. You can confirm some of the information posted above in the following link: How do Fitbit devices sync their data?

Note that you can actually sync your Charge 3 with any compatible phone, tablet, or computer that meets syncing requirements. If you receive notifications from your phone on your Fitbit device, you'll need to disable the Bluetooth bond between your phone and Fitbit device before using a different phone. For instructions see Why won't my Fitbit device sync?

Hope this helps.