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Charge 3 new doesn't want to pair with my phone S10+

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‎05-27-2020 14:48 - last edited on ‎09-16-2020 19:36 by

‎05-27-2020 14:48 - last edited on ‎09-16-2020 19:36 by

Hi, I just receive today a fitbit charge3 that I bought and I was trying to paired with my phone and it doesn't work, my phone is a Samsung 10+.

All I have on the watch is the logo and www.fitbit.com/setup I have already download the app and I cannot get this work please help!!! Thxs.

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2 REPLIES 2

‎05-27-2020 15:50

‎05-27-2020 15:50

This is happening to me too. I also have a Samsung and am unable to pair. I restarted my phone and turned the bluetooth off and on. The charge 3 shows as available,  but the device can't pair and says to check settings.

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‎05-27-2020 17:43

In response to Jsmith0434

‎05-27-2020 17:43

Hi!

I was able to get it paired. You need to wait until the watch has 100% charge and you have the 🙂 face. When you get this turn off and on the bluetooth and it will allow you to pair it. Hope it help you fix the issue.

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