help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3: no HR tracking & no HR light

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2021 06:16

‎03-22-2021 06:16

Hi, my preowned Fitbit won't register my heart rate, and there is not light where the sensor is. 

 

I have tried every reset,  unpair and wrist positioning to no avail. 

 

It was working perfectly yesterday morning, during an intense workout, then in the evening I noticed no HR was being acknowledged. 

 

Any help is GREATLY appreciated!  

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-23-2021 06:57 - last edited on ‎12-10-2024 06:29 by Fitbit Moderator

‎03-23-2021 06:57 - last edited on ‎12-10-2024 06:29 by Fitbit Moderator

@rubiblue6 Welcome to the Fitbit Community!

Thank you for troubleshooting this issue. Please check your tracker's settings to verify that the heart rate option is turned on there.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-23-2021 07:18

In response to AlvaroFitbit

‎03-23-2021 07:18

Hi, yes it definitely is
Best Answer
0 Votes

‎03-25-2021 04:39 - last edited on ‎12-10-2024 06:29 by Fitbit Moderator

In response to rubiblue6

‎03-25-2021 04:39 - last edited on ‎12-10-2024 06:29 by Fitbit Moderator

@rubiblue6 thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes