Charge 3 no longer Syncs

[toneco]

My Fitbit will no longer sync with my Windows 10 computer. I tried to sync with my iphone and no joy there either. I have re-installed the Fitbit app on the desktop tried the device reboot etc. The computer is finding a Bluetooth device but it is listed as "Unknown Device" 

I had a tech tell me last night that the Fitbit system was down last night (Oct.2, 2020) the Charge 3 would not sync with my computer. That does not make any sense.

What I am guessing is that my Charge 3 has lost it's syncing ability for some reason

[Jjnewquay]

So how do we solve the problem because mine has synce since Tuesday? 🤔

[jjrobi87]

I have the same issue since Tuesday...29SEP2020. Maybe this date will help Fitbit tech service figure out what changed.

[alainels]

my will not sync and has not since 9/27/2020. absolutely unacceptable. 

[32walk32]

mine also. wont sync and Bluetooth cannot find it to pair with. 

[CSAS2447]

Mine synced after re starting phone
And switching every thing back on

[Kate_S26]

Same! Since Wednesday 28th Sept! I have done everything it has said to do, been reading everyone’s comments and the same keeps happening no matter what. 

[0920_2020]

To fix that, check the app store on your phone for updates for the fitbit app. That should work. 

[0920_2020]

also, try staying near your phone, after that

[toneco]

I have done all of that with a Fitbit tech (2 different ones)

The phone does not sync, the computer does not sync, I have re-installed, de installed and uninstalled several times on all devices, Nada.

[toneco]

Mine quit about that same time.