Charge 3 no longer charges

[Janet_Stephen_T]

I have had my Charge 3 for about six months but bought it used so I doubt I can return it.  Yesterday I forgot to charge it so it was at about 16% this morning - I put it on to charge while I was in the shower.  Came out and scrolled up to get the percentage, since it wasn't showing - still 16%.  Ate breakfast, checked again, 15%.  Hmmm...  It is now at 10%.  It does not seem to acknowledge being on the charger at all.  

I have tried multiple usb ports / bricks and my charger works on my husband's Charge 4, so I don't think it's the charger itself.  I tried cleaning the contacts and tried 'resetting' but I don't get the smiley face.  Somehow the pebble is just not getting the power?  

Any ideas?  I really don't want to have to buy a new fitbit!!!

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Janet_Stephen_T.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve them before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

If you have any question, please let us know.

[Janet_Stephen_T]

They gave me a good discount on another device, so I decided to get a Charge 4.  Then while it was being shipped, the Charge 3 suddenly started charging.  I'm going to give the old one to my sister in law - told her she can use it until it dies out so she can see if she likes the app.  Thanks!

[EdsonFitbit]

Thanks for your response, @Janet_Stephen_T.

I'm glad to hear that your Fitbit Charge 3 started charging again and congrats on your new Fitbit Charge 4. You can find the product manual here.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.