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Charge 3 no longer connects with phone when I run

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‎10-16-2020 05:13 - last edited on ‎10-19-2020 07:37 by Fitbit Moderator

‎10-16-2020 05:13 - last edited on ‎10-19-2020 07:37 by Fitbit Moderator

My Charge 3 no longer connects with my phone when I run. This means my run is not mapped at all. How can I fix this?

 

 

Moderator edit: updated subject for clarity

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‎10-19-2020 07:36

‎10-19-2020 07:36

Hi @JC500, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it won't connect with your phone during your running activity and it won't register a map.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page which explains how the GPS feature works on your Fitbit device. It also contains some troubleshooting steps for you to try.

 

Finally, monitor your tracker during the next running activities and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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