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Charge 3 no longer holds a charge

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‎10-13-2020 14:13 - edited ‎10-13-2020 14:18

‎10-13-2020 14:13 - edited ‎10-13-2020 14:18

I just want to add to the complaints about this. I purchased it July 2019. Last Thursday it went black during a workout. I recharged it and then it happened again today (battery was at 76% before I started). It was black when I was done and I thought it was completely dead. I put in on the charger and it came back to life and recharged to 100% (although the screen did some crazy stuff when I tested it.) But now, 4 hours later, it again indicates the battery is dead. And now the screen has gone black.

This is the second Charge that has died in 1 1 /2 years. Like a lot of others have said, I think it is time to ditch fitbit.

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‎10-14-2020 11:59

‎10-14-2020 11:59

@SunsetRunner Welcome to the Community. 

 

Sorry to hear that your Charge 3 isn't holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-14-2020 16:06

In response to AlvaroFitbit

‎10-14-2020 16:06

I did as instructed and was told it was recharged to 100%. A half hour later it is dead. When I touched the side button, nothing happened. I hooked it back up to the charger and then looked at the app and it said it had a charge of 26%, then 33% and dropping rapidly.

So, yeah, it’s not working at all anymore.

Dayna
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