Charge 3 no longer records any sleep

[MrFredBloggs]

Not impressed overall ... already have problem unable to view current heart rate (support never did fix that one) and now I find that apparently I don't sleep any more !

For the past three days my fibit has NOT recorded any sleep.

Nothing I have tried seems to kick it back into recording sleep.

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Any support available for this issue?

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Preferably support that actually fixes the problem (unlike my heart rate display problem).

Moderator edit: format. 

[MrFredBloggs]

Is there actually a fitbit customer support ?   Or just a self-help community ?

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If there is a real customer support service - how do I contact it please ?

EMAIL or PHONE or WEB chat/portal -- but NOT a social media (twitter, facebook etc.) link.

[Odyssey13 · Accepted solution]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MrFredBloggs]

Looks like this will be a waste of time.

I have tried resinstalling the Fitbit app (android) only to fit that the app is "no longer compatible with my device".

I have tried searching for the Fitbit again - and I can no longer find it.

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It seems that legacy support is a concept unknown to Fitbit ....... and that I have wasted the £99 I paid for the device.