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Charge 3 no longer responds

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‎04-21-2020 15:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 15:08 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Before I got blank screen for Fitbit Charge 3 it had got slightly wet from washing up then began vibrating randomly then screen went blank but green light on the back still on no red light. Have tried rebooting it as forum suggest but screen blank and watch remains dead. Tried changing clock face via app as suggested but phone says no device detected. Is there anything that can be done? It is less than a year old !! 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 11:37 - edited ‎01-29-2024 08:40

‎05-05-2020 11:37 - edited ‎01-29-2024 08:40

Hello there @jo9099, welcome to the Community Forums. We're sorry for the late response.

Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

Since the battery on your Charge 3 keeps draining fast, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


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