Charge 3 no longer syncing and developed black lines

[Francesca7]

Since my last charge, sadly, my Fitbit has black lines and is no longer syncing.  It is now useless. I have followed the recommendations, but in doing so over and over, it is causing more and more lines to form on my watch.

I have loved my Fitbit... and am quite quite disappointed... 🤒

I would love a fix...   but if not possible and if there is an issue with updates... I feel that I  merit compensation.

Your assistance would be greatly appreciated. 

Thank you,

Fran

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Francesca7 Welcome to the Fitbit Community!

Sorry to hear that your Charge 3 isn't working correctly and thank you for troubleshooting this issue. You didn't specify what you have tried so I want to confirm that you have restarted your tracker by following these instructions.

I look forward to your reply.

[Francesca7]

Hi there, 

Yes, I  have done all steps several times to no avail. 

[AlvaroFitbit]

@Francesca7 thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[Jaddy.7]

What will support do to address this issue? After a restart doesn’t work you’ve offered no other troubleshooting options to others who are having this same issue. Seems there is a flaw in your technology that needs to be addressed.