Charge 3 no longer syncing with the Fitbit App

[Lauramoran248]

My charge 3 has stopped syncing with my Samsung a40. Have had both a year now with no problems up to the last few weeks. 

My charge 3 stopped vibrating when I'd reach goals, then wouldn't receive or show notifications and now won't sync with the app on my phone so no data is being recorded.

I've tried updating both the charge 3 and app, removing my charge 3 from my app and re pairing  nothing is working. Its only a year old and now has completely stopped working. Any help greatly appreciated. Thanks 

Moderator edit: subject for clarity

[Redmark]

My charge 3 stopped syncing on April 5. No problems connecting to my Motorola previously. Have tried all the troubleshooting suggestions, nothing works at all.

[WilsonFitbit]

Hello @Lauramoran248 @Redmark Welcome to the community forums. Thank you for the information and for the troubleshooting steps you've tried prior to posting. 

Please note that the Fitbit App should work with your mobile devices, if your mobile devices meet the requirements listed in this link. If you've tried the suggested troubleshooting steps for syncing and the inconvenience persists, my best recommendation is that you please reach out to our Support Team for further assistance. Click here to get connected. But prior to do this, make sure that the Fitbit App is up to date. 

@Lauramoran248 I was able to see that for the vibration inconvenience, you have received assistance from this thread. So, I recommend replying back if you require further assistance. 

See you around. 

[Lauramoran248]

Yeah I have tried all the reccomend advice but still not working. Have ensured everything is updated and restarted and still nothing. 

[Redmark]

My Charge 3 started syncing again this morning. No explanation—I didn't do anything new, it just started again. Hopefully will continue.

[WilsonFitbit]

@Lauramoran248 Thank you for following the suggested troubleshooting steps. 

Since the inconvenience has persisted, my best recommendation is to contact our Support Team for further assistance. Click here to get connected. Note that you can contact them through chat or over the phone. 

@Redmark I'm glad to hear that yours started syncing again. I hope you can continue tracking towards your fitness goals. 

Have a great day. 

[Lauramoran248]

Im still having no luck at all. My fitbit hasn't synced in over a week and I'm still getting no notifications or vibration at all. 

Customer support have just told me to wait a few days but that was over a week ago and no improvement.  

So disappointed as it isn't even a year old and not working properly at all. For the price of it I expected a whole lot more. 

[WilsonFitbit]

@Lauramoran248 Thanks for your reply. 

Sorry to hear about your experience. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. If you have already reached out to our Support Team, I recommend contacting them back so they can continue working on your case and provide a prompt resolution. 

See you around.