Although this might seem repetitive, I want to add my name to the list of Charge 3 owners frustrated by the sudden inability to sync their Charge 3 with the app in the hope that this will reach someone who can take some positive action. I've been a happy Fitbit Charge 3 owner since December 25, 2018. I've had the occasional connection problem, but nothing that couldn't be fixed until yesterday when I simply couldn't connect to the app. I've tried everything - rebooting the Charge 3 twice, emptying the app storage cache on my phone, uninstalling and reinstalling the app several times, "forgetting" the Charge 3 in the list of bluetooth connections - but all to no avail. I use a Motorola Moto G7 and having been using it with Fitbit for a long time without issues.
I know that the Charge 3 is now outside of the warranty, but this was a gift from a family member, and it certainly wasn't cheap, so I am really hoping that something can be done to restore connectivity. I'll reach out to Customer Service directly in addition to posting this in the Community Forum in order to maximize my chances of finding a solution. If I reach the point of being told that I have no choice but to buy another tracker, I'll be very disappointed. And it won't be a Fitbit.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer