help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 no longer tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2021 11:01

‎02-03-2021 11:01

Anyone else noticed that no sleep has been tracked since 1/31? I have this to try to sort out my sleep.  Thank you!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-03-2021 11:13

‎02-03-2021 11:13

And after trying all of the troubleshooting I decided to unpair my charge 3, uninstall the app, fix all the settings to let the fitbit have full access to apps and run in background, clear the phone cache, restart the phone, reinstall the fitbit app and pair my charge 3 again....not it won't even pair.   I haven't even had the Fitbit a full year yet.  Help?!

 

Best Answer

‎04-27-2021 07:36

‎04-27-2021 07:36

I had clear all user data from the watch itself,uninstall app, reinstall app, then re-pair the watch to the app on my phone to get mine to start working again 

Best Answer

‎04-27-2021 09:12

In response to Cjmcc9999

‎04-27-2021 09:12

Thank you cjmcc9999!

Best Answer
0 Votes