Charge 3 no screen and can’t sync

[Ashbutler]

• I haven’t connected my Fitbit to my phone for a couple of months. When I put it on charge it vibrates but doesn’t show anything on the screen. 
  
  
• when trying to connect it, my phone can’t find the Fitbit. I’ve tried resetting the charge 3 over 10 times. It shows the smiley face but then nothing. 
  
  
• I can’t use the screen on the Fitbit either which means I can’t reset the device from the charge 3 settings. 
  
  
• ive reset my phone and the Fitbit. Please help 

[EdsonFitbit]

Welcome to the Fitbit Community @Ashbutler.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the restart, you can find other troubleshooting steps on this article.

Hope this helps.

[Ashbutler]

The fitbit is charging, that's not the issue. The issue is I cannot get the touch screen to work and it won't connect to my phone using the bluetooth. The app says it cannot find my watch. Please help further

[EdsonFitbit]

Thanks for the update @Ashbutler.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.