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Charge 3 - non-stop vibrating and incorrect heart rate

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‎01-03-2020 15:02 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

‎01-03-2020 15:02 - last edited on ‎09-28-2020 15:39 by Fitbit Moderator

Hey folks,

I am having a problem with my Fitbit. It’s vibrating every time I move my arm and tracking my heart rate incorrectly at over 20-30bpm higher than my actual heart rate.
A friend and I swapped Fitbits for 5 minutes to confirm it was in fact wrong.

I have done a reboot and this has not helped. Anyone else had this issue?

Thanks in advance 🙂 

 

Moderator edit: updated subject for clarity

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‎01-04-2020 10:16

‎01-04-2020 10:16

Hi there @Clarelou53, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 prior to posting here. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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