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Charge 3 not buzzing for alerts

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‎01-01-2022 06:45

‎01-01-2022 06:45

For about 2 weeks now, my Charge 3 has not vibrated. I don’t get reminders to move, notifications when I hit my step goals, text messages, phone calls, etc. I  have reset it twice but that has not solved the issue, not even temporarily.

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‎01-01-2022 06:48

‎01-01-2022 06:48

You might have 'Do Not Disturb' on.  Go to 'Quick Settings' by holding in side button a few seconds. Check DND (do not disturb).  If that is not on, look at 'Sleep Mode' which also turns on DND.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-01-2022 12:20

‎01-01-2022 12:20

Mine had not been vibrating for a while, then it started to give notification vibrations a few weeks ago, and now it has stopped again. Tried checking the Settings per Johnny Row's advice below but the device is neither in DND nor Sleep Mode.  Frustrating.

 

Coincidentally (?), along with this issue the screen was not lighting up when I lifted my wrist to look at it; I had to tap the screen or side button.  When the notifications started vibrating again, so did the screen lighting.  Now that it's not vibrating (again), it's also not lighting up (again).  Very frustrating. 

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‎01-01-2022 12:39

In response to ImKnotMo

‎01-01-2022 12:39

@ImKnotMo wrote:

Mine had not been vibrating for a while, then it started to give notification vibrations a few weeks ago, and now it has stopped again. Tried checking the Settings per Johnny Row's advice below but the device is neither in DND nor Sleep Mode.  Frustrating.

 

Coincidentally (?), along with this issue the screen was not lighting up when I lifted my wrist to look at it; I had to tap the screen or side button.  When the notifications started vibrating again, so did the screen lighting.  Now that it's not vibrating (again), it's also not lighting up (again).  Very frustrating. 

That sounds like you were in Sleep Mode; turns on DND and turns off 'Screen Wake' preventing display with wrist turn to not disturb at night.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-06-2022 15:59 - last edited on ‎02-16-2024 10:40 by Fitbit Moderator

In response to JohnnyRow

‎01-06-2022 15:59 - last edited on ‎02-16-2024 10:40 by Fitbit Moderator

Welcome to the Fitbit @mlrash617, thanks for getting back to us @ImKnotMo and @JohnnyRow. Thank you for letting us know that your Charge 3 doesn't buzz with alerts. 

Please confirm that what @JohnnyRow mentioned on his post is what happened to your Charge 3.

Keep on visiting the forums.

Andrea | Community Moderator, Fitbitp>

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