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Charge 3 not calculating calories correctly and not transferring full data to iOS app

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‎07-11-2020 08:38 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-11-2020 08:38 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

Today my charge 3 has recorded me doing 7,500 steps and 10 out of 14 active hours - yet it says I have only burned 1,000 calories. When I sync the charge 3 with the IOS app the app shows only 2 out of 14 active hours. When I look at the calorie count through the app it shows a completely flat bar chart - as if it’s only recording my BMR calories and nothing else!  Why is this happening?  How can I fix it?

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