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Charge 3 not charging and randomly vibrating

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‎01-17-2020 05:51 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-17-2020 05:51 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

Hi!

 

I originally got my charge 3 as a gift in October 2018. By May of 2019, the screen died and I was issued a replacement by Fitbit. Since then, the replacement has stopped charging and is now randomly vibrating every few seconds. 

 

I've tried both a regular reset and the 15 second long reset and still nothing. Nothing is appearing on the screen so I don't know if there is a point in trying to change the faceplate appearance. Any other suggestions or has another Fitbit bit the dust?

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‎01-18-2020 07:08 - edited ‎05-23-2025 06:06

‎01-18-2020 07:08 - edited ‎05-23-2025 06:06

Hello there @MrsHigyHigerson, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3 prior to contacting us. 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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