Charge 3 not charging at all

[Libertychas]

My Charge 3 will not charge at all.  Charger is fine, and I’ve cleaned the device and followed all the tips on here but still nothing.  Any more advice please?

Moderator edit: format

[DavideFitbit]

Hello @Libertychas, welcome to the Community forums. 

Thank you for sharing that you've been having trouble with the battery of your Charge 3 that is not charging and confirming that you already tried the troubleshooting steps found online. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[Libertychas]

Hi, thank you for your response and for your help. My Charge 3 decided to start charging all by itself, so I haven’t had to do any more just yet.
Thanks again for helping. Xx

Moderator edit: format

[dianekayz]

Hi Davide,

I have the same problem. My fitbit is not charging - I have tried multiple ways to connect it. Please help

[DavideFitbit]

Hello, thank you for your reply @Libertychas, and welcome to the Community forums @dianekayz. 

@Libertychas, it's great to know this was resolved for you, thank you for sharing this update.  

@dianekayz, thank you for sharing that you're also having trouble with your Charge 3 that is not charging. Before considering other options, if this is related to the battery, please make sure that you've followed all the steps provided in this article (in addition to trying different ways to connect it, as you've mentioned). 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

Keep me posted on the outcome.