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Charge 3 not charging or holding the charge

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‎07-10-2021 12:51 - last edited on ‎07-10-2021 13:04 by Fitbit Moderator

‎07-10-2021 12:51 - last edited on ‎07-10-2021 13:04 by Fitbit Moderator

Charged over night the last 2 nights comes on in the morning but within an hour it’s completely dead again.  At first thought hadn’t charged properly which is why I did it again.  

 

 

 

Moderator edit: subject for clarity

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‎07-10-2021 12:52

‎07-10-2021 12:52

Hi @Rachep23  these shouldn't be charged overnight, but just a few hours at most. Did you try restarting the Fitbit, as that often helps with glitches?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-10-2021 13:10

In response to Odyssey13

‎07-10-2021 13:10

Hello @Rachep23. Welcome to the community forums! @Odyssey13 Nice to see you around and thanks for your input! 

 

@Rachep23 Thank you for the detailed information and for the steps you've followed. As mentioned on the post above, charging your Charge 3 to 100% may take 1-2 hours.​ To properly charge it, it is recommended to plug the charging cable that came with your Fitbit device into a USB port on your computer, a UL-certified USB wall charger, or another low-energy device. For more information, please see: How do I charge my Fitbit device?

 

Nevertheless, due to the experience, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to explain the inconvenience and mention the troubleshooting steps you've performed, this way they can verify your situation and get back to you with a prompt resolution.

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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