Charge 3 not charging or reacting

[Svd123]

I have the Charge 3 and this is my second Fitbit as the previous one ALSO stopped working, but I’m looking to see if anyone else has issues with theirs? I tried charging it - no reaction whatsoever ? 

I have it plugged it in my laptop and have left it long enough but no reaction. Have only had it for about 6 months. 

Moderator edit: updated subject for clarity. 

[DramaQueenDiva]

Hello @Svd123,

I'd check your warranty and get in touch with Support to get a Battery Test.  Your device shouldn't be acting that way since it's only 6 months old.  You may be able to get a replacement.

[AndreaFitbit]

Welcome to the Fitbit Community, @Svd123. Thank you for mentioning the steps you have followed in order to charge your Charge 3. 

Please confirm that you have followed the steps of help article: Why isn't my Fitbit device's battery charging? and, as @DramaQueenDiva mentioned, your device shouldn't be acting that way.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Bnic5]

My wife's stopped working two weeks ago . Mine stopped working two days ago.

[AndreaFitbit]

Welcome to the Fitbit Community, @Bnic5. I'm sorry to hear your wife's 3 stopped working 2 weeks ago and yours stopped working two days ago.

In order to better assist you, could you please let me know what happened  exactly with your trackers and which steps have you followed?

Keep on visiting the forums.

[Bnic5]

My wife's screen went blank. Talked with your help and they couldn't fit it. You gave my wife 35% off on a new Fitbit.

My Charge 3 started acting up two days ago. As the technician from Fitbit I was just talking to said  "that's really weird".

He couldn't help so is sending my case to warranty. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know what happened with your Charge 3 devices @Bnic5. 

Please let us know how it goes and keep on visiting the forums.