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Charge 3 not charging or showing green light

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‎02-08-2022 20:45

‎02-08-2022 20:45

Lost my charge 3 for about a year, found it just today, but to my disappointment, when I plugged it in it didn't charge at all. There is no green light and no response from the button. I have also tried the 8 second holding method and 15 second holding method but nothing works.

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‎02-10-2022 15:25

‎02-10-2022 15:25

Welcome to the Fitbit Community, @Aedan3068.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

In addition to the troubleshooting steps you've followed, there are some other steps in this article that might be of help.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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