Charge 3 not connecting to Bluetooth

[DeeLak]

Hi

My charge 3 Fitbit won’t connect to my Bluetooth. I’ve turned Bluetooth on and off on my phone and it still won’t connect. I’ve charged my Fitbit and tried ‘the hold button down’ and it’s still not worked! Any advice greatly welcomed. 

[EdsonFitbit]

Welcome to the Fitbit Community, @DeeLak.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In this case I would recommend following our troubleshooting steps to resolve set up issues or syncing issues.

Hope this helps.

[DeeLak]

Hi

I've followed your instructions and still not connecting.

It says 'We found your tracker!' and then at the bottom it says
'connecting' but it doesn't connect!!

Any other suggestions?

Kind regards

DeeLak

[EdsonFitbit]

Thanks for your response, @DeeLak.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.