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Charge 3 not counting steps or heartbeat

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‎11-05-2020 23:19 - last edited on ‎11-06-2020 10:26 by

‎11-05-2020 23:19 - last edited on ‎11-06-2020 10:26 by

My fully charged fitbit is not counting steps or heartbeat. I have shut it down several times and synced it with my iPhone. I even did a factory restart. It tells time but does no other function.

 

 

Moderator edit: subject for clarity 

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‎11-06-2020 10:26

‎11-06-2020 10:26

Welcome to the Fitbit Community, @LoloLinne.

 

I am sorry to hear your Charge 3 is not counting steps or heartbeat. Thanks for trying to resolve this and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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