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Charge 3 not displaying HR and constantly vibrating

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‎03-31-2021 05:43 - last edited on ‎03-31-2021 06:48 by Fitbit Moderator

‎03-31-2021 05:43 - last edited on ‎03-31-2021 06:48 by Fitbit Moderator

I’ve had my charge 3 since June 2019 and have had no problems until recently. The last few days it’s started vibrating and screen keeps coming on showing the DND and sleep settings. I restarted it a couple times and now it is no longer tracking my hr. It’s syncing fine and for now the vibrations have stopped, but still not displaying or tracking heart rate anymore.  Please help. I love this Fitbit

 

 

Moderator edit: subject for clarity

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‎03-31-2021 06:53

‎03-31-2021 06:53

Hello @Fitcoy24 Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

 

Since the inconveniences have persisted, I'd recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Please click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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