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Charge 3 not displaying sleep but app is

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‎01-20-2021 19:01 - last edited on ‎01-21-2021 06:47 by Moderator Alum

‎01-20-2021 19:01 - last edited on ‎01-21-2021 06:47 by Moderator Alum

Hi, I use the Fitbit Charge 3 and for some reason, my sleep stats do not display on the tracker. I can see my sleep stats just fine in the app, but they won't show on my tracker even after multiple syncs. I've even tried restarting the tracker, but it doesn't work.

 

I also log my water intake and weight. The water stats will sync just fine, but the weight will also not sync.

What should I do? What am I doing wrong?

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 06:48

‎01-21-2021 06:48

It's great to see you around, @litonfire.

 

I appreciate all the efforts in trying to fix the sleep and weight issues. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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