Charge 3 not holding a charge and has stripes on screen

[Floyd71]

My charge 3 isn't holding charge for more than 12 hrs and it has now developed white stripes across the face. Can someone please let me know how to rectify this? Thank you

Moderator edit: subject for clarity 

[Lovedwifeandmom]

I'm not having problems with mine holding a charge, but I have white stripes across my screen. Is there a fix for this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Floyd71 @Lovedwifeandmom.

Thank you for sharing the details of the issue you’re experiencing. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. If the issue persists, please perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

@Floyd71 Regarding the battery issue, I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Keep me posted on the outcome.

[Nyril]

Unfortunately your watch is beyond repair. If you are out of warranty. All you can do is plead for support to give you a discount code on a new watch. Mine did that just outside of warranty (not happy) but they gave me like 40% OFF  the charge 3 SE. Would have preferred a charge 4 but it was too new. 

Hope things work out for ya. 

[Nyril]

No fix. The watch broke via charging. Nothing you did. But unfortunately they won't consider it something they are responsible for after the warranty is up. Reach out to support and see if they can replace or give a credit to a new watch. My experience has been 99% of the time they try and help at least. Just gotta ask. And I've had 13 watches since the orignal hr between my wife and I. Dont ever let this or $ stop you on your fitness journey. 

[Floyd71]

Hi LiliyaFitbit

I have tried what you suggested for restart and still have the stripes across the screen. I have also recharged from dead flat, as it looses charge completely over a period of about 5-6 hrs. Its still dying quickly and this has been happening for a bit over a week. I purchased last year in January.  

Any other ideas?

Cheers

Kylie 

[Floyd71]

Thank you for replying. Fingers crossed it will get sorted out soon! 

[LiliyaFitbit]

Thank you for your reply, @Floyd71. It's nice to see you again in our Community Forums, @Nyril.

@Nyril Thank you for sharing your experience and feedback. I appreciate your time and efforts to help other users. 

@Floyd71 I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions. 

[Nyril]

@Floyd71 give chat support a shot. They really are there to help within their power and allowance. 

Good luck mate!