Charge 3 not holding a charge and not tracking sleep

[Sdup]

Hi Fitbit, I reported to you on a live chat yesterday that my Charge 3 is not holding a charge and not tracking sleep consequently. You told me to reset my watch, which I have done, but it is still not holding a charge. This Charge 3 was replaced 6 months ago when my previous one broke after only 6 months. Judging by the forums this issue and many other things are common problems. It seems to me that the Charge 3 is not fit for purpose and should be recalled. Please let me know what you are going to do about my tracker. 

[AlvaroFitbit]

@Sdup I hope you are doing fine.

Sorry to hear about this. Since you already have a ticket with Support, let them know that the troubleshoots didn't work so they can keep assisting you. Only Support can provide options like replacements if your tracker qualifies for it.

Let me know how it goes.

[Sdup]

I don't have a ticket. The issue has not been dealt with. I will try to start another live chat conversation with support but it's been impossible to get to speak to anyone.

[AlvaroFitbit]

@Sdup thank you for the update.

Since you don't have any active ticket I created one for you. You will get an email from them.

Let me know how it goes.