Charge 3 not holding a charge

[Hlayne83]

I bought my Fitbit Charge 3 almost a year ago. About the last week or so it dies in a few hours. I stopped all notification's I was getting and even had it so it didn't sync to my phone to see if that would help extend the battery life, but it didn't. Any ideas? 

Moderator edit: subject for clarity 

[egirolamo]

I am having the same problem. I got mine for Christmas 2018, so just over a year as well. 

[Hlayne83]

I followed the instructions in the email they sent me and it still doesn't
stay charged all day. And I don't have it sync to my phone either.

[AlejandraFitbit]

Welcome to the Community guys, I appreciate all the efforts in trying to fix this battery issue.

@Hlayne83, since you already have a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

@egirolamo, I suggest taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

I will see you around. 🙂

[egirolamo]

Thanks Alejandra. I have turned off all notifications, stopped the auto-syncing, and dimmed the screen. This has helped to keep the charged all day but I need to charge it every night. So great, I can make it through the day but basically with everything turned off I’m starting to wonder what’s the point of even having this device - it can’t track my sleep because I have to charge it at night, I can’t use notifications and I can barely see it because it’s so dim. I will not be purchasing another when this one dies, which I’m guessing will be pretty soon. 

[AlejandraFitbit]

Thanks for getting back, @egirolamo.

I am glad to hear that the instructions provided worked to make it through the day. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 😉