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Charge 3 not holding a charge

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‎04-14-2020 20:40 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-14-2020 20:40 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Hi, so I've had my Charge 3 for about 7 months now. About last month I started noticing the battery is draining quickly and have to charge it every 3 days, instead of 5 or 7.

 

Now the battery is draining 50% every day and I have to charge it every other day. I've rebooted it, I don't have all day connect enabled, don't have quick view on, or notifications. So I am really confused on why it is draining so quickly. Is there anything I can do?

 

 

Moderator edit: subject for clarity

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‎04-17-2020 15:05

‎04-17-2020 15:05

It's great to see you around, @Lincan.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-17-2020 15:25

In response to AlejandraFitbit

‎04-17-2020 15:25

Yes I did already talk to them and found a solution to the battery problem! They were very helpful.

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