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Charge 3 not holding a charge

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‎04-15-2020 10:47 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 10:47 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

I fully charged my Fitbit Charge 3 yesterday and it is now down at 6% in less than 24 hours.

 

 

Moderator edit: subject for clarity

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‎04-17-2020 16:53

‎04-17-2020 16:53

Hey @AlisonAnderson, great to see you here.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-18-2020 01:49

In response to AlejandraFitbit

‎04-18-2020 01:49

Thank you for you message.

I have replied to the support team as the device has lost full charge overnight despite all measures been tried prior.

Regards

Alison

Sent from my iPhone
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