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Charge 3 not holding a charge

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‎04-17-2020 10:51 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 10:51 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I cannot maintain a charge with my Charge 3 for more than about 6 hours, sometimes less. I did a reset 2 times. Starts with a full charge, then drains quickly. I’m charging from the wall. All past recommendations in the community forum have not solved the problem. Purchased the Charge 3 in July, 2019. 

 

 

Moderator edit: subject for clarity

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‎04-24-2020 09:28

‎04-24-2020 09:28

Welcome to the Communtiy, @Digger2go.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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