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Charge 3 not holding a charge

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‎04-18-2020 02:50 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 02:50 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi,

 

I have this Charge 3, 5 months and is my second due to having insurance. I've noticed since the end on march my battery is not lasting a day, and it usually lasts a week. Also, the heart rate is sitting too high, that its not correct.

Thanks

 

 

Moderator edit: subject for clarity

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‎04-30-2020 12:26

‎04-30-2020 12:26

It's great to welcome you, @Leannebrandon1.

 

I am sorry for the delay in response. Regarding the battery and heart rate issues you are experiencing with your Charge 3, I recommend taking a look at the following help articles and follow the instructions provided there:

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-30-2020 13:24

In response to AlejandraFitbit

‎04-30-2020 13:24

Hi,

I have tried turning it off and on when on the charge, also teied rebooting
it several times. It seems to be ok for a couple of days then it plays up
again. I am just going to wait until tbe shop in open and replace it via
insurance.

Thank you
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