Charge 3 not holding a charge

[Bj5103]

A week ago my Charge 3 started buzzing continually then went dead. I restarted, it came to life but the charge had totally drained so I put it on charge and all seemed fine. Within 24 hrs the battery had drained again and now it doesn't hold a charge for very long.

I see lots of other posts with the same issue of not holding a charge. I purchased in Feb 2019, just over a year ago. Surely this product should hold up longer than this. I realize this is just out of the 12 month warranty, but.... Ironically the Fitbit 4 has just launched.

Please advise.

Moderator edit: content

[AlejandraFitbit]

Welcome to the Forums, @Bj5103.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue.

Upon checking with our support team, I was told that a case was opened of your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂