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Charge 3 not holding a charge

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‎04-23-2020 12:48 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 12:48 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Over the past 2 days, my Charge 3 will not hold a battery charge longer than 8 hours. It has run completely down. I have charged it on a computer. It took approximately 3 hours this morning to charge and it is already down to 12%. This morning prior to charging I followed the reset directions.

 

 

Moderator edit: subject for clarity

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‎05-04-2020 08:37

‎05-04-2020 08:37

Welcome to the Community, @ChrisM82.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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