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Charge 3 not holding a charge

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‎04-29-2020 16:39 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-29-2020 16:39 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

I purchased my Charge 3 mid February. The battery lasted for almost a week for the first two months. I have not changed any of my settings and have cleaned it as directed and charged it all the same since I purchased it. In the last week, the battery will charge in the same amount of time but then drains within a few hours. I would like to know how to fix this or receive a new one. Please advise promptly on how to remedy the situation. 

 

 

Moderator Edit: Clarified subject

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‎06-12-2020 11:28

‎06-12-2020 11:28

It's great to welcome you, @Hagerman92.

 

I appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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